News by Tag: Leadership

December 26, 2018
Skillizen Learning Foundation, a Singapore headquartered worldwide socio-instructive organization, has propelled "International Life Skills Olympiad (ILSO)" for 2018-19.
10 Service Principles Every Employee Should Know
March 31, 2013
Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how the organization will treat the public.
12 Steps to Improve Your Customer Experience
March 31, 2013
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn't a revolutionary concept.
Customer Service Training is For Managers Too
March 31, 2013
Good managers know that customer service is the lifeblood of any successful company. It's costly to run a business that is dependent on "new" customers.
Growing in a Down Market
March 31, 2013
Okay, we all know about the recession. I have decided not to focus on the problems but the opportunities (old P&G training kicking in!). So what are the opportunities that we can leverage?
Have You Identified Your Employees As a Key Target Audience?
March 31, 2013
People are often put in charge of internal communications and spend their time creating newsletters and memos that get sent far and wide informing folks about what is going on in the organization.
How to Achieve the Ultimate Customer-Focused Company
March 31, 2013
In May 2007, Ranjay Gulati (Michael Ludwig Nemmers Distinguished Professor of Strategy and Organizations at Northwestern University's Kellogg School of Management), wrote an article for the Harvard Business Review.
How to Provide Corrective Direction
March 31, 2013
Most importantly, you must focus on the situation or issue versus the person, while sharing a more appropriate course of action. We all need to avoid falling into the trap of confusing criticism with constructive feedback.
Seven Steps to a Customer-Focused Company
March 31, 2013
A Customer-focused Vision: Nothing is more important than a clear vision. In a customer-focused organization, the vision that is not just making money, but has the customer as a central element.
Seven Tips to Deal With Unhappy Customers
March 31, 2013
No one likes to receive a complaint -- but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience.
View Page: [1] 2 3 4