Keeping aside the temptation of the core product, what actually has the potential to satisfy customers beyond their expectations is the augmented product.
(prHWY.com) November 26, 2012 - Singapore, Singapore -- Irrespective of the good or service, business' success largely depends upon the added service offered by the seller or service provider. While it is the actual product that people demand, the unconscious need of value added services cannot be avoided. Service providers, manufacturers, vendors, distributors, and retailers need to be proactive in terms of predicting customer and consumer expectations.
The Penny Shop is an online seller of kids' clothing, which receives orders online and delivers via shipments. One of the greatest risks associated with virtual shopping is that you cannot ask for a physical experience of the product prior to the order delivery. In that case, unpleasant shocks are as probable as pleasant surprises. It is likely to be delivered defective kids' wear or the color, design, and size that you did not place the order for.
The Penny Shop, however, keeps this thing in mind and makes sure that their customers receive exactly what they ask for. In case of any error on part of the seller, they bear the cost of shipment, refund, or exchange. However, refund or exchange is valid only if the customer contacts The Penny Shop within 7 days from the date of purchase.
"We understand the pain in receiving defective merchandise. To prevent that from happening, we endeavor to check all merchandise carefully before mailing them. For defective merchandise or wrong delivery, we will gladly make a full refund or exchange (provided there is available stock). Please note that the merchandise has to be in its original condition, unworn and unwashed."
About The Penny Shop
Determined to please every child and parent with quality kids' wear, The Penny Shop sells inexpensive clothes and dresses online. Though it's only a few months old, i.e. established in April 2012, the business goals indeed seem to be promising. They operate an online store in order to facilitate the customers in terms of ease of shopping and timely delivery.
With strong core values like quality, affordability, and enhanced customer experience, The Penny Shop has long-term business goals and priorities. Their prime motto is to delight each single customer and consumer with their awe-inspiring variety and strong attention to detail. For The Penny Shop, comfort and style in kids' wear go hand in hand.
Contact Details
Website:
http://www.thepennyshop.com.sg/
Email: contactus@thepennyshop.com.sg
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