Set over a ground-breaking 27,000 square feet in The Stables Market at Camden, Shaka Zulu is the largest venue of its kind in Europe. Roger Payne is the founder and owner.
(prHWY.com) April 21, 2012 - Hertford, United Kingdom -- Set over a ground-breaking 27,000 square feet in The Stables Market at Camden, Shaka Zulu is the largest venue of its kind in Europe. Roger Payne is the founder and owner.
In November 2011, Roger added Restaurant Guard to his already successful Aloha installation. Restaurant Guard began gathering data in December 2011 and the system went live in January 2012. Immediately it started throwing up around ten notifications of suspect transactions per week.
The chief problem identified and eradicated by Restaurant Guard was the transfer scam. Roger explains how that works:
"Supposing you come into the restaurant as the guest of some friends. You have drinks in the lounge, which you then take down to the restaurant. Because your friends are paying for dinner, you use cash to pay for that round in the lounge. The staff member then pockets the cash and dumps the cost onto a false table that doesn't exist - then keeps doing the same thing, inventing more false tables for the rest of the evening."
"Later, an unsuspecting table where a bill is about to be paid is identified, and the cost of the scammed drinks transferred to that table's bill. If the customer notices, he complains and the manager legitimately voids the transaction."
To combat that kind of behaviour, Restaurant Guard assigns every item a unique reference number, so that it can be followed wherever it is in the venue. Working this way at Shaka Zulu, the system identified two members of staff who were operating the fraud, and needless to say they no longer work for the restaurant.
"Restaurant Guard has eradicated our fraud problems, so that they are down to a trickle - most of which are explainable," says Roger. "The fact that staff know it's there deters them from getting into further scams. It's almost like we don't need it any more. However, I am aware that we will employ new staffs in future who are not aware of its powers, while current staff might become complacent and start scamming again."
"It's good to know that Restaurant Guard is always there, working in the background and keeping an electronic eye on everything that's going on."
That's one way the Aloha suite of
point of sale software so easily takes control. But there are other ways too. Over to Kingsholm Stadium in Gloucestershire, home of Gloucester Rugby Club.
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