Medical Reimbursement - Getting Maximum Reimbursements in Medical Billing

If you have a problem child in your registration department you need to deal with that as quickly as possible in order to eliminate the aforementioned scenario.

Florida, FL (prHWY.com) November 24, 2012 - Florida, Nov 24, 2012 - If you have a problem child in your registration department you need to deal with that as quickly as possible in order to eliminate the aforementioned scenario. You know the one I'm talking about; great customer service skills, a joy to work with, but frustrating because they have no memory or common sense. We've all had to deal with this person at one time or another in our careers. The person I just described would be a better fit answering your switchboard not in registration.

I'm sure you get very tired of repeating this to your registration staff every hour on the hour. All patient demographic, guarantor demographic and insurance information needs to be verified every time a patient enters your facility or practice.

Revenue Cycle Management - Always keep the patient and/or guarantor informed of what is happening during the registration, as well as before and after. If your department is backed up at peak times during the day ask the patient and/or guarantor to have a seat in your waiting area and inform them of how long it will be before their registration will take place. Point them in the direction of the gift shop or cafeteria. They will be happy for the extra revenue in these areas. When the registration begins tell them how long it will take and after the registration is complete volunteer to walk them to their service department, if not at least provide a hospital map for them.

During the registration you must always obtain copies of a photo identification card and the front and back of all insurance cards. If you have a verification system it's always a good idea to verify the information on the spot if not always previously provided by your central scheduling department. Explain all co-payments and deductibles and then ask for them. Your chances of collecting once a patient leaves your facility are reduced dramatically once they walk out the door. You need to review every form that needs a signature and verify that they have one before the patient walks away. It's the same as throwing the money away.

The registration office is generally the first department that a patient will see in your facility or practice and as such the first impression that is made will last forever. This department must always be clean and organized. The area must be pleasant and smell like a breath of fresh air. The staff must always look professional and happy.

About the Author:

Medical Reimbursement - National Medical Billing Inc. Services concentrates strictly on providing billing and coding solutions and is the fastest growing company in the industry.

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National Medical Billing Inc.
Florida, USA
EMAIL: info@nationalmedicalbillinginc.com

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