Help Desk Software - Providing IT Support And Services Anytime, Anywhere

Once the service providers receives the help of complaints of the customers, the first step taken by the service providers is to login at I'm OnCall remote control

Mississauga, Canada (prHWY.com) November 23, 2012 - Help desk softwares are most widely used softwares now-a-days. These softwares provide a complete web based solution for any IT sector. These softwares also to automate his/her service desk, control hardware and software management, and implement effective systems monitoring. Having both simple and feature rich characteristics, 01 Communique, help users to quickly and securely resolve their IT issues. The services of 01 Communique are available in the market by the name of I'm OnCall Remote IT Support & Help Desk Software. These softwares helps to auto configure a temporary connection to the customer's computer. The key point in this is that for the application of these softwares, no pre-installed softwares are required. I'm OnCall solves the issues on demand computer and MAC remote desktop . These softwares works in the following way:

=> Once the service providers receives the help of complaints of the customers, the first step taken by the service providers is to login at I'm OnCall remote control software from any web browser.

=> Secondly, they have to create a new report IT support incident in which they have to fill the relevant information about the customer.

=> The third step has to be done by the customer by approving to the on demand PC remote control request.

=> Then, I'm OnCall auto configures a secure remote control connection between the computers. Desktop viewer automatically loads on the PC of service provider and provides an instant view of their customer's desktop.

I'm OnCall softwares have variety of features which help the users to have an easy access to them. Some of the features include:

=> It has a Comprehensive Incident Status Viewing by showing all the open or closed incidents, including time stamping, priority and categories.

=> It has an easy customization by allowing the user to look into many aspects of how the solution looks and then work in order to meet the specific needs.

=> It also provides the facilities of Technician Management by defining user access - assign supervisor and technician access.

=> Last but not the least; it also displays the customer information. The only thing that has to be done by the user is to track through the customer's incident history.

=> I'm OnCall softwares services are used by wide range of different industries. Some of the important points that attract industries towards this software are because of their resellers, independent software vendors, internal help desk, support organizations, online meeting, managed service providers etc. features.

=> I'm OnCall softwares services also deals with the security issues that are faced by the customers by implementing the key points in their policies which includes secure data centre technology hosting, existing network security settings maintained and the most important is to provide an option to the customer to terminate a remote session whenever he/she feels that it is not safe.

Contact Media Information

Company Name : 01 Communique Laboratory Inc
Contact Name : 01 Communique
Street Address: 1450 Meyerside Drive, Suite 500, Mississauga, Ontario, L5T 2N5
Phone Number : 905-795-2888
Fax Number : 905-795-0101
Company Email : 01com@01com.com
Website URL : http://www.01com.com/

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Tag Words: online meeting, remote desktop

Categories: Computers

Press Release Contact
Company Name : 01 Communique Laboratory Inc
Contact Name : 01 Communique
Street Address: 1450 Meyerside Drive, Suite 500, Mississauga, Ontario, L5T 2N5

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