United Airlines Launches Mobile Check-in Capabilities, Mobile Boarding Pass
Just in time for the start of the busy spring break travel season, United Airlines (Nasdaq: UAUA) has introduced mobile check-in and mobile boarding passes, enabling customers on the go to check in using a mobile phone or Web-enabled mobile device.
Customers flying on any United or United Express-operated flight within the United States, Puerto Rico and the U.S. Virgin Islands may check in at the new mobile.united.com beginning 24 hours before departure. Mobile check-in is especially helpful to customers in hotels or in business meetings who want to check in before arriving at the airport.
United's additional mobile boarding pass feature is available to customers departing from the airline's five hubs - Chicago O'Hare International Airport, Denver International Airport, Los Angeles International Airport, San Francisco International Airport, and Washington Dulles International Airport - and from airports in Dallas-Fort Worth, Las Vegas, New York LaGuardia, Orlando, Philadelphia, Phoenix, Portland, Ore., and Seattle. United plans to introduce mobile boarding passes at additional airports, including in Atlanta, Baltimore, Minneapolis-St. Paul, Salt Lake City and Orange County-Santa Ana, in the coming weeks.
After checking in at mobile.united.com, customers can receive an email link to access a mobile boarding pass that includes a two-dimensional barcode. The barcode can be scanned at airport security checkpoints and at the gate during boarding. A refresh of the mobile boarding pass will reflect any changes to seat assignments, gate changes and upgrade confirmations.
"Mobile check-in and paperless boarding give our customers more choice and control over their travel experience," said Cindy Szadokierski, vice president of airport operations planning and United Express. "These options enable travelers to have greater flexibility and efficiency in their travel day, particularly as we enter the busy spring break travel season, where thousands of additional customers will pass through airports every day."
In addition to using the more environmentally friendly paperless boarding pass option, customers may also access mobile.united.com to check flight status, flight availability, itineraries and Mileage PlusÂ® accounts, and sign up for notification via email, phone or text message of any changes to flight status. With the My ItinerariesSM function, customers can view their itineraries and, in the event of missed connections, see the flights on which they have been automatically rebooked, rather than waiting in line at the airport for agent assistance.
United Airlines, a wholly-owned subsidiary of UAL Corporation (Nasdaq: UAUA), operates approximately 3,300** flights a day on United and United Express to more than 230 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 1,077 destinations in 175 countries worldwide. United's 46,000 employees reside in every U.S. state and in many countries around the world. United ranked No. 1 in on-time performance for domestic scheduled flights for 2009 among America's five largest global carriers, as measured by the Department of Transportation and published in the Air Travel Consumer Report for 2009. News releases and other information about United can be found at the company's Web site at united.com, and follow United on Twitter @UnitedAirlines.
**Based on United's forward-looking flight schedule for January 2010 to December 2010.
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