Web-Based Learning Management Systems Deployed In Customer Support Settings

In many respects, e-learning has matured as a technology and industry. Today we will look at how web-based learning management systems can and are being used as part of the customer support function in a company or organization.

Mississauga, Canada (prHWY.com) October 6, 2012 - In many respects, e-learning has matured as a technology and industry. Today we will look at how web-based learning management systems can and are being used as part of the customer support function in a company or organization.


What is a learning management system?


Learning management systems (LMSs) are web-based software application platforms used to plan, implement, and assess learning processes related to online and offline training administration and performance management. LMSs provide an instructor a way in which to create and deliver content, monitor learners' participation, and assess student performance. They also provide learners with the ability to use interactive features such as threaded discussions, web conferencing, discussion forums, and other methods of communication.


Where and why are learning management systems being used in customer support settings?


LMSs are being used in business-to-business, high process, value added, and technology-oriented business environments in industries like telecommunications, advanced electronic technology, semiconductor manufacturing, insurance, banking, medical products manufacturing, and others. Learning management systems are being used in customer support settings because they can be a cost-effective solution to providing customer and performance support for a company's products and services.


Why is it cost-effective to use an LMS for your company's customer support operation?


Learning management systems can be used to create a library of custom online courses that demonstrate how to use your company's products and services. The course can be updated at will, so you're not paying every three months to print new product guides and support manuals.


LMSs can be used to track and monitor your customers, instead of using a bunch of spreadsheets. This is very effective in scenarios where customers must be certified in order to use your products and services. The learning management system can be set up to notify a user when their certification is set to expire using an email tickler so they can recertify on your product.



Company: Electro Computer Warehouse


Address: 1575 Sis met Rd, Unit # 1 & 2 Mississauga, ON - L4W 1P9


Zip code: L4W 1P9


Contact person: Marcus Wellington


Phone: 905-290-0677


Email: micclark43@yahoo.com


More information can be found online at: http://www.electrocomputerwarehouse.com

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