A 25 point White paper on implementing ISO in temples
GLOBAL QUALITY SERVICES becomes the first consultant and training organization in Karnataka to start the ISO 9001:2008 Implementation at Banashankari temple.
The implementation steps of the ISO 9001:2008 involve preparing the ISO 9001 Manual, procedures, Policy and objectives. Special emphasis has been laid keeping in mind the safety of devotees and environment. The following key points have been planned for implementing ISO at temples.
1. Fire Safety
2. Presence of First Aid / Ambulance during special days.
3. Devotees Satisfaction
4. Complaint handling and Grievance handling
5. Public Address System
6. Festival / Friday worship management
7. Prevention of Air (including noise) / Land / Water pollution
8. Devotee Safety during Summer and rainy season
9. Online Darshan Facility / Help Desk (Information Center)
10. Devotees Worship Management (Archana, Vehicle Pooja, Other special poojas)
11. Overview of Finance Management includes finance auditing
12. Devotee's offering management
13. Basic Amenities (Potable drinking water / Adequate toilets for Gents and ladies, Rest areas)
14. Overall housekeeping and Infrastructure maintenance
15. Physical security and CCTV management
16. Vehicle Parking Management
17. Employees / Priests Competency requirements
18. Emergency preparedness
19. Prasad distribution management
20. Tender process / bidding process for Offerings
21. Key Management
22. File management
23. Protocol during VIP visits
24. Provision of Websites
25. Devotee belongings management
Dr. Shaktidhar Nayak.www.gqsindia.com 9845313910
Contact information:
Email: shakti@gqsindia.com
Cell: +919845313910
Website: http://www.gqsindia.com/
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