CRM Company Offers Cloud Based Call Center and Telephony Solutions

Levementum has integrated and harnessed the power of two innovative CRM applications to create the ultimate contact center.

Chandler, AZ (prHWY.com) June 28, 2012 - (June 21, 2012) - Levementum, a global demand chain consulting and technology services company, is offering advanced SaaS call center CRM and telephony solutions. Levementum has integrated and harnessed the power of two innovative CRM applications to create the ultimate contact center.

By combining Contivio.com, a cloud based contact center and telephony solution for SMEs and enterprises, and Sugar Professional, an award winning CRM solution, they have created a system with the advanced functionality of a million dollar CRM system.

All of this is delivered on a toolbar inside a browser or CRM, which can be seamlessly integrated with any VoIP solution. The SugarCRM Contact Center powered by Contivio includes almost every CRM call center feature a contact center would need.

Their multi-channel inbound and outbound system has the flexibility to communicate with customers encompassing all the standard ways of electronic communication. Call center agents can select from voice, email, fax, SMS, voicemail, or webchat. Whatever method the customer is most comfortable with.

In addition, the Contivio.com Sugar CRM combination provides many automated features such as user driven interactive voice response, automatic outbound dialer, VXML based speech recognition, and contact center real time performance monitoring and much more. Since the Contivio applications are all web based, they can be used in any distributed environment.

The goal of the CRM solutions offered by Levementum is to drive a company's growth and maximize efficiencies in business practices, processes, and relationship management. To learn more about their CRM call center solutions, visit their website at www.levementum.com.

About Levementum

Levementum is a global demand chain consulting and technology services CRM company. They offer solutions for relationship management, ecommerce, automated marketing, contact centers, open source technology, enterprise resource planning and social & call center CRM. Contact them in the US/Canada/Mexico at (480) 320-2500 or in Australia at +61-2-8216-0844.

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Tag Words: crm company, call center crm, crm call center

Categories: Business

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