Americans Demanding Better Customer Service From American Companies

The best companies in the United States today, according to surveys of consumers, are those that put customer service at the top of the list of their corporate concerns.

Lake Havasu City, AZ (prHWY.com) November 17, 2011 - [Lake Havasu City, AZ] - November 14, 2011 - The best companies in the United States today, according to surveys of consumers, are those that put customer service at the top of the list of their corporate concerns. Research has proven time and again that customers want to be treated with respect and communicated with clearly. For this reason, many companies are trying to switch their strategies over from sheer cost cutting to a more customer centered approach that makes sure each individual they do business with is being properly taken care of. This means that issues such as phone support, whether for customer support or technical support, has to be tightened to provide a better experience. In the past a call center located in the United States might have been seen as a luxury, with foreign centers being outsourced to cut down on expenses, but this is no longer seen as a very professional way to handle customer calls. This is a big part of the reason that many companies are now trying to find new solutions to their phone answering needs. They want to be able to get the very best care because they realize that consumers are more vocal than ever before and with the web available on their smart phones, a bad customer service call can quickly lead to a consumer sharing that experience with those in their social network.

It is not only large companies that are catching on to the importance of quality customer care, however. Even small businesses are finding that if they have a virtual receptionist they are presenting a much more professional and trustworthy face to their customers. Having a receptionist on hand to answer calls adds convenience for customers and they are a lot more likely to continue doing business with a company that has this feature instead of taking their business elsewhere. Marketing experts say that it is little touches like this which can really make the difference, in the minds of consumers, between a company they love and one that is a cold, corporate type of company that merely wants their money. Taking the more courteous and thoughtful approach is making a difference for those companies that already realize the social networking we see today is no fad and brands that do not take steps to evolve their business will die off due to poor reputations.

For those looking for better phone answering services, a visit to http://www.unitedcallcenter.com/ can show them what is possible. Or, they can call 1-800-611-1972 to speak with someone over the phone.

Sandra Rademacher, Manager
United Call Center
Phone Number: 800-955-8025
Email: united@unitedcallcenter.com
Corporate Office - 2849 Maricopa Ave, Lake Havasu City, AZ 86406
Name & Title of higher-up we can quote:
Gregg Snyder, CEO of United Call Center

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Tag Words: virtual receptionist, call cente

Categories: Business

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