Havells to double its Customer Service Network in Uttar Pradesh

Havells India Limited, a $1.3 billion leading Fast Moving Electrical Goods (FMEG) Company and a major power distribution equipment manufacturer with a strong global footprint.
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Noida, India (prHWY.com) March 26, 2013 - Havells India Limited, a $1.3 billion leading Fast Moving Electrical Goods (FMEG) Company and a major power distribution equipment manufacturer with a strong global footprint, today announced its plans to double its customer service network across the state of Uttar Pradesh. The company also organized a workshop on soft skills training for its service staff in Kanpur, which will help them attend to customers in a more professional and polite manner achieving greater customer satisfaction. The company will organize similar meets across the state to train its service staff and offer world class experience to its customers.

Currently a team of around 200 service personnel manage the service network in the state and this number will be doubled in the next two years. Havells has pioneered the concept of door-to-door service and created incomparable service network in the electrical and domestic appliances industry. As part of its commitment to offer greater customer satisfaction the company has made substantial investments in the area of customer service and established a state of the art call center in Delhi. Through a toll free number, customers can choose to talk in five different languages like English, Hindi, Bengali, Tamil and Malayalam. Over next few months more Indian languages like Kannada, Telugu, Gujarati & Marathi will be added to the call center. The call center ensures all complaints are addressed in 24-48 hours depending on the location thus ensuring minimum inconvenience to its customers.

The company has gone one step ahead in offering complete peace of mind to customers by ensuring their safety & security during service visits. A SMS from the company is sent to customer's registered mobile number describing identification details of the visiting service person. This helps give customers' confidence, especially women who are alone at home during day time.

Speaking at the occasion, Mr. Rakesh Mehrotra, Associate Director, Havells India Limited said," Havells is extremely customer oriented company and all our initiatives are dedicated to achieve customer delight. Our service network is unique and unmatched in the industry and we will continue to strengthen this network so as to reach closer to our customers and attend to their complaints in less than 24 hrs".

About Havells India Limited

Havells India Ltd is a $1.3 billion and India's fastest growing FMEG company (Fast moving electrical goods) its products range includes Industrial & Domestic Circuit Protection Switchgear, Cables & Wires, Motors, Fans, Power Capacitors, http://www.havells.com/Category.aspx?s=6]CFL Lamps, Luminaires for Domestic, Commercial & Industrial applications, Modular Switches, Water Heaters and Domestic Appliances covering the entire gamut of household, commercial and industrial electrical needs. Havells owns prestigious global brands like Crabtree, Sylvania, Concord, Luminance and Standard.

With 94 branches / representative offices and over 8000 professionals in over 50 countries across the globe, the group has achieved rapid success in the past few years. Its 14 state-of-the-art manufacturing units in India located at Haridwar, Baddi, Noida, Faridabad, Alwar, Neemrana, and 6 state-of-the-art manufacturing plants located across Europe, Latin America & Africa churn out globally acclaimed products. Havells is a name synonymous with excellence and expertise in the electrical industry. Its 20000 strong global distribution network is prompt to service customers. It has earned a number of international certifications including CSA, KEMA, CB, CE, ASTA, CPA, SEMKO, SIRIUM (Malaysia), SPRING (Singapore), TSE (Turkey), SNI (Indonesia) and EDD (Bahrain) for various products.

For any further details, Media Queries:

Havells India Limited

Mr. Anil Sharma / Mr. Amit Sharma
anil3.sharma@havells.com /amit1.sharma@havells.com
9811499946 / 99112336700

Fortuna PR
Mr. Vikas Mahajan / Mr. Amit Arora
vikas@fortunapr.in / amit@fortunapr.in
+91 9953619912 / +91 9811154140


Tag Words: cfl lamps, motors, cables, water heaters, modular switches
Categories: Industrial

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