Perth Management Training Firm Offers Courses on Customer Service

Perth-based specialist Evan Porter says businesses should embrace a culture focusing on the customer first.

Applecross, Australia (prHWY.com) January 15, 2013 - Perth, Western Australia (December 13, 2012) - Priority Management Perth, a global training company that offers management training in Perth through its office based in Applecross, is offering courses on customer service.

Some reports give indications that consumer experiences in the area are not the best. An American Express global survey says that two-thirds of Australian consumers did not continue their purchases because of bad customer service. Other key findings are that Australians are likely to spend on average 12 per cent more for a company delivering a positive customer experience.

Meanwhile, calls are out for The Venture's 2012 Worst Customer Service Awards. Now on its 4th year, it identifies emerging problems and repeat offenders such as Telco's, department stores, and even government enterprises.

Perth-based specialist Evan Porter says businesses should embrace a culture focusing on the customer first. "You only have to look at your own experience or start a conversation about customer service in this city to get a strong, and not so positive, view of the general level of customer service here," said Mr. Porter.

With so many stories deploring the growing lack of customer care, some companies strive to improve their customer's experience in house. Other enterprises, in the hopes of improving their service delivery, invest in outsourced customer care programs delivered by experts, like those from Priority Management.

Priority Management Perth offers their popular Customer Service Breakthroughs program that delves into topics such as attitude toward the customer, face-to-face and telephone communication, maintaining great customer service standards and meeting customer expectations. Complaints and conflict is also covered in this program that can be easily tailored to suit the needs of each individual business.

Visit their website at www.perthtrainingbookings.com.au to find out more.

About Priority Management Perth

Priority Management Perth is the local division of their parent global training company, serving over 75 localities. They provide courses tackling employee productivity, service delivery, and management training for Perth businesses. Contact them via phone 08 9315 1044 or email training@priorityperth.com.au.

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Tag Words: management training perth

Categories: Business

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