CottageCare® Awards Top Franchises at National Convention

CottageCare® Inc. is a leader in the housecleaning business. Backed by a 100% money-back Guarantee (*hourly and vacant cleanings excluded). CottageCare® has been providing customers "Freedom from Housework™" for over 35 years.

Olathe, KS (prHWY.com) July 5, 2010 - (KANSAS CITY, MO, JULY 5, 2010) -CottageCare® announced the receipt of distinguished service awards to outstanding franchises of 2009. The annual convention was held at the Aladdin Hotel in Kansas City, Missouri and the top awards were for franchisee/service center of the year, double digit growth, and top customer survey scores. Baton Rouge, Louisiana's Brooks Franklin, Owner/Operator, took top honors as Service Center of the Year 2009.

Recipients were assessed on an exhaustive set of parameters consisting of an average customer survey score of 9.0 or greater, high quality annual operations, adherence to SOP (standard operating procedures) and real growth during the calendar year. CottageCare's founder, Tom Schrader said, "Extraordinary customer scores create growth when combined with marketing, staffing, and all the other things you must do to sustain excellence in your operation. Brooks' Baton Rouge operation had a fabulous year on all counts."

Crystal Kolbjornsen, owner/operator of the Orlando CottageCare, received an award for Top Customer Survey Scores for the third year in a row. Coming in at 9.68 overall, Crystal received 44 Tens, 22 Nines, only 8 Eights and 1 Seven from 75 randomly surveyed customers. "When you consider that nearly 90% of her customers gave her outstanding scores of 9s and 10s, it is quite an achievement," Schrader said.

Although 2009 was an enormously difficult time for businesses to survive, four CottageCare franchises still managed to create double-digit sales increases. The top two were Des Moines and Denver. These franchises reached this remarkable achievement through acquisitions. Baton Rouge and Ottawa West accomplished their double-digit growth without any acquisition, but with extraordinary marketing, quality service and retention efforts. Des Moines pushed ahead with a 43.5% growth rate thanks to owners/operators Nate and Ted Phillips. Denver Wash Park office came in a close second with 39.0%, operated by Danelle Schrader. Baton Rouge office achieved yet another accomplishment by nabbing third place with 16.5% growth. Ottawa West office also achieved great success with a 12.5% growth rate and the award was accepted by Brian Murphy, CottageCare's Franchisor for Canada, on behalf of Richard Hudon.

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Tag Words: housecleaning, housework, cottagecare, franchisers

Categories: Business

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