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Growing in a Down Market
March 31, 2013
Okay, we all know about the recession. I have decided not to focus on the problems but the opportunities (old P&G training kicking in!). So what are the opportunities that we can leverage?
Have You Identified Your Employees As a Key Target Audience?
March 31, 2013
People are often put in charge of internal communications and spend their time creating newsletters and memos that get sent far and wide informing folks about what is going on in the organization.
How to Achieve the Ultimate Customer-Focused Company
March 31, 2013
In May 2007, Ranjay Gulati (Michael Ludwig Nemmers Distinguished Professor of Strategy and Organizations at Northwestern University's Kellogg School of Management), wrote an article for the Harvard Business Review.
How to Provide Corrective Direction
March 31, 2013
Most importantly, you must focus on the situation or issue versus the person, while sharing a more appropriate course of action. We all need to avoid falling into the trap of confusing criticism with constructive feedback.
Seven Steps to a Customer-Focused Company
March 31, 2013
A Customer-focused Vision: Nothing is more important than a clear vision. In a customer-focused organization, the vision that is not just making money, but has the customer as a central element.
Seven Tips to Deal With Unhappy Customers
March 31, 2013
No one likes to receive a complaint -- but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience.
Who Do You Work For ?
March 31, 2013
Most people, when they are honest, answer a, b or even c. But if you answered d, are you really working for your customers, or just paying lip service to it?
Top Canadian Credit Counselling Firm Helps Consumers Avoid Financial Disaster
March 31, 2013
Top credit & financial counselling firm in Canada has been able to assist a record number of clients to avoid bankruptcy so far in 2013.
Top Indian Restaurant in South Surrey BC Transforming Local Cuisine
March 31, 2013
Top Indian restaurant in South Surrey, British Columbia Canada has burst upon the local marketplace and is fast gaining a loyal following.
Thousands of Houses for Sale in Vancouver, How to Buy One Wisely?
March 30, 2013
Some tips to buy real estate property (home, house, apartment, condo) for sale in Vancouver, BC, Canada
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